Terms of Service

1. Acceptance of Terms

By accessing or using DealHound ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

DealHound is an AI-powered outreach platform for self-storage investors. The Service helps users discover facilities, generate email campaigns, and manage deal pipelines.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate information when creating an account.

4. Acceptable Use

You agree not to use the Service to:

• Send spam or unsolicited bulk email
• Harass, threaten, or intimidate any person
• Violate any applicable laws or regulations, including CAN-SPAM
• Attempt to gain unauthorized access to other users' data
• Use the Service for any illegal or unauthorized purpose

5. Email Sending

You are solely responsible for the content of emails sent through the Service. All emails must comply with the CAN-SPAM Act and include a functioning unsubscribe mechanism, which DealHound provides automatically.

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. We take the security of your data seriously and use encryption for sensitive information like email credentials.

7. Support and Account Access

To provide support, investigate problems, and keep the Service working correctly, authorized DealHound personnel may access and view your account without advance notice to you. This includes your markets, campaigns, contacts, email content, replies, and billing information. This access is read-only. Our staff can view your account but cannot send email, launch campaigns, change your settings, or take any other action on your behalf. Every access is recorded in an audit log that captures who accessed the account, which account was accessed, and when. Access is limited to a small number of authorized DealHound personnel.

8. Subscription and Payment

Paid features require an active subscription. Billing is handled through Stripe. You may cancel your subscription at any time through the account settings page.

9. Limitation of Liability

The Service is provided "as is" without warranties of any kind. DealHound shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

10. Modifications

We reserve the right to modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the updated Terms.

11. Text Messages

When you create an account you provide a mobile phone number. By creating an account you agree that DealHound may send you text messages about your account, such as service notifications, security alerts, support responses, and important changes to the Service. We do not send marketing or promotional text messages, and we never sell or rent your phone number to anyone. Message and data rates may apply. You can stop account text messages at any time by contacting us at support@deal-hound.io. Stopping text messages does not close your account, and we will continue to reach you by email.

12. Contact

Questions about these Terms? Contact us at support@deal-hound.io.